Return Policy

Return Policy — Oceancitylove

At Oceancitylove, we want you to love your purchase. If it’s not quite right, our return process is simple and straightforward.

Key Details

• Return window: Items can be returned within 120 days of delivery.
• Condition of items: Products must be unused, unwashed, with original tags and packaging. Proof of purchase is required.
• Return shipping: Customers are responsible for return shipping unless the item is defective, damaged, or sent incorrectly.
• Exchanges: We only exchange items if they arrive defective, damaged, or incorrect. For a different size or style, please return the item and place a new order.

How to Start a Return

1. Contact us at support@oceancitylove.com.
2. Provide your full name, order number, and reason for return.
3. Ship the item to the return address we provide.

Processing

Once we receive your package, we inspect it within 72 hours and notify you via email regarding your return status.

FAQs

• Can I exchange for another size?
  Exchanges are only available for defective, damaged, or incorrect items. For size or style changes, return the product and place a new order.
• Who pays return postage?
  If the return is due to preference or size, you cover shipping. If it’s our mistake or the item is defective, we cover it.
• What items cannot be returned?
  Final sale and custom items are not eligible unless defective. Proof of purchase is always required.

Contact Us

For any questions about returns, email support@oceancitylove.com. Our team is ready to assist you.